How long does processing and shipping take?
If your order is placed before 12:00 PM (Switzerland, CET) on business days, we usually begin processing it the same day.
- Processing time: 1–3 business days
- Shipping time: 5–7 business days
- Total estimated delivery time: 6–10 business days
Once your order has been shipped, you will receive a confirmation email including a tracking link.
How much does shipping cost?
We offer free shipping on all orders within New Zealand.
How can I track my order?
After your order has been shipped, you will receive an email containing your tracking number. You can check the status of your delivery on our “Track Your Order” page.
How can I initiate a return?
Please review our Refund Policy for detailed instructions.
All returns must be registered in advance by contacting our customer support team.
Where should I send my return?
Returns must be registered before being sent back.
Please contact us at:
Email: support@sophiatomboutique.com
We recommend using a tracked shipping service.
Return shipping costs are borne by the customer unless the item is damaged or incorrect.
What should I do if my item is damaged or incorrect?
If your order arrives damaged or incorrect, please contact our customer service immediately.
Please include:
- Your order number
- A brief description of the issue
- Photo evidence
We will review the case and arrange a replacement or refund where applicable.
Which payment methods does Sophia & Tom Boutique accept?
We accept the following secure payment methods:
Visa, Mastercard, American Express, Maestro, UnionPay, Shop Pay, Apple Pay, and Google Pay.
How can I contact customer service?
Customer Service Contact:
Email: support@sophiatomboutique.com
Phone: +41 76 510 78 42
International customer support line
Business Hours:
Monday to Friday, 9:00 AM – 5:00 PM (CET)
Customer support available for customers in New Zealand during Swiss business hours.
We aim to respond to all inquiries within 24 business hours.
